CRG Supports AML Operations Transformation Through Improvements to Performance and Productivity Management Functions

The Challenge

A Tier 1 Canadian bank, facing significant regulatory pressure, and potential for major financial penalty was embarking on a multi year program to significantly transform the efficiency and effectiveness of their global anti money laundering (AML) monitoring and investigation operations.   This multi year program required alignment of many groups across the enterprise, and the support of multiple external consulting, operations, technology and risk vendors.

CRG was awarded the opportunity to drive the performance management, productivity, and process optimization work streams within the larger program through a strong team of CRG consultants.

The Outcome

Through a methodical approach, ensuring stakeholder alignment throughout, the CRG team was able to deliver on some significant process improvement and performance capabilities, including:

  • Development of Investigator performance scorecards tied to productivity and quality of investigation
  • Development of Manager scorecard
  • Sensitivity analysis and modeling to drive capacity forecasting and workload management
  • Strategy and implementation to reduce backlog inventory of aged AML files enabling significant savings ($1M+) on vendor resource costs

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