Challenge 

An international insurance company underwent an audit which uncovered fragmented distribution monitoring practices, exposing the business to operational risk, regulatory non-compliance, and reputational risk exposure. The organization needed more than audit remediation—it required a sustainable framework for proactive risk management to strengthen governance, improve monitoring, and build long-term resilience in distribution oversight. 

Approach

CRG worked with the client to analyze, design and implement an operating model strengthening compliance while reinforcing operational resilience.

• Root Cause Analysis: Identified recurring gaps in governance, documentation, and partner oversight 
• Framework Design: Developed a future-ready control and monitoring framework with clear ownership, standardized processes, and structured oversight of distribution partners 
• Implementation: 
• Redesigned workflows and policies to enable proactive monitoring of partner activity 
• Established compliance routines and escalation protocols to ensure sustained oversight 
• Introduced role-based accountability and training to embed resilience across teams 

Outcome

The engagement enabled the client to: 

• Strengthen operational resilience by embedding sustainable processes built to withstand growth and regulatory change 
• Implement proactive monitoring of distribution partners, reducing dependence on reactive remediation 
• Enhance risk visibility and accountability, enabling earlier identification and escalation of potential issues 
• Build confidence among regulators, stakeholders, and business leaders in the organization’s ability to operate with control, agility, and reliability