There exists a logical alignment between Lean Management and Six Sigma methodologies (LSS for short), and the goal of improving an organizations Customer Experience (CX).

Lean Management methods always begin with identifying what a customer values or is willing to pay for. Six Sigma methodology defines very specific, quantified, and prioritized customer requirements, known as CTQs (Critical to Quality) and all improvement efforts are focused solely on those metrics.

Learn how to use Lean Management and Six Sigma methods to improve CX.