By: Jason Mattka

Operational Improvement: Focus on people, process and SIMPLE tools first; then invest in the Right Technology

When businesses choose to improve their existing operations, they do so to achieve a specific business objective whether the decision is driven by process inefficiencies, or based on customer feedback. When the decision is made to make a significant improvement to an operation, approaching it the right way can reduce wasted effort, reduce the investment required, deliver the improvements sooner, and deliver a better employee and customer experience.