Process Improvement

CRG streamlines and optimizes enterprise cross functional core processes, to drive effectiveness and efficiency to deliver on customer needs and value. Whether a business is looking to improve their current state, or design a brand-new capability, CRG practitioners leverage Lean, Six Sigma, and other improvement tools to develop elegant future state processes which enable business objectives and improve customer and employee experience.

Engagement Type

Process Maturity Assessment
Lean Six Sigma Diagnostic
Kaizen – Rapid Process Improvement Review
Process Automation
Process Documentation

Areas of Expertise

Customer Service
Banking Operations
Capital Markets/Investment Operations
Credit Card/Payment Operations
Help Desk/Field Service
Technology (Governance)
Finance and Treasury Operations
Network and Logistics
Sales and Marketing
Human Resources
Distribution and Maintenance Operations
Project/Program Management Office
Procurement

Client Results

CRG LEADS ASSESSMENT AND REDESIGN OF PROBLEMATIC IT VENDOR OUTSOURCING ARRANGEMENT

CRG LEADS VENDOR MANAGEMENT STRATEGY TO TURNAROUND PROBLEM VENDOR

Public Sector Procurement Optimization and Cost Reduction

CRG identifies process, governance and procurement value-for-money opportunities for one of the GTA’s largest municipalities

Credit Card Dispute Process Optimization

Tier 1 Canadian FI engages CRG to support the optimization of credit and debit fraud and non-fraud dispute processes

Financial Services Procurement Strategy and Transformation

CRG leads a procurement transformation initiative for a global investment management firm

Digital Bank Launch

CRG designs back office operations for the launch of a new Canadian digital retail bank

BANKING - AML OPERATIONS

CRG Supports AML Operations Transformation through Improvements to Performance and Productivity Management Functions

Retail Mobile Technology Sales Process Optimization

Optimization of consumer retail sales process for mobile technology reseller

Commercial Lending Diagnostic for Leading Caribbean Bank

CRG delivers improvements to end-to-end Commercial Lending operations for leading Caribbean bank across 17 islands in English and Dutch Caribbean

PMO Operating Model Design

Financial Services – Project Management Operating Model for leading Investment Management Firm

ERP Process Redesign

Canadian Financial Government Agency Engages CRG To Redesign Processes Ahead of ERP Implementation and Optimized Reporting

CRG Helps Tier 1 Canadian Bank Meet Basel III Requirements for Capital Markets Reporting

CRG leads future state design of equity reporting processes to support new Basel III regulatory requirements for a Tier 1 Canadian bank.

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